Douglas Melville, the Principal Ombudsman and Chief Executive of the Channel Islands Financial Ombudsman

Douglas Melville is currently the Principal Ombudsman and Chief Executive of the Channel Islands Financial Ombudsman (CIFO). He is responsible for the two independent statutory bodies which commenced operation in 2015 that resolve disputes arising from the provision of retail financial services in and from the major ­international financial centres of Jersey, Guernsey, Alderney and Sark (collectively known as the Channel Islands).

Mr Melville is the Past Chair of the International Network of Financial Services Ombudsman Schemes (INFO Network). Until May 2015, he served as the Ombudsman and Chief Executive Officer of the Canadian Ombudsman for Banking Services and Investments (OBSI). In 1996, while Director of Commercial and ­Regulatory Policy for the Canadian Bankers Association, Mr Melville established the Canadian Banking ­Ombudsman and served as its first Board Secretary.

Mr Melville qualified as a lawyer (barrister and solicitor) in Canada in 1993 and became an ­Ombudsman in 2006. Before that, he held senior industry roles in the banking, investment and insurance sectors. He has also served as a board member for various financial industry bodies and not-for-profit organisations involved in public policy, health care, international ­development, poverty alleviation, and financial literacy.

He currently serves as a Commissioner of the Jersey Overseas Aid Commission appointed by the States of Jersey, Jersey’s legislative assembly. Mr. Melville holds undergraduate degrees in Economic Geography and Political Science (BA) and Law (JD), and master’s degrees in Business Administration (MBA) and Law (LLM). In 2012, he received the ICD.D designation from the Institute of Corporate Directors and is a Member of the Chartered Institute of Arbitrators (CIArb) and the Civil Mediation Council (CMC).

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