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Your case will proceed smoothly when you follow this order:
If you case is about a lack of clarity or disagreement with the service provider, please first contact them directly and try to clear the question with them. If necessary, ask the service provider to give a written answer with reasons for their position.
If your complaint with the service provider does not give the result you had hoped, please contact FINE. Your will have free guidance from an expert as well as assistance in the effort to settle the dispute.
You can contact FINE by phone or by filling in the e-form.
When you fill in the FINE e-form, it is advisable to have the documents available when you fill in the e-form. You can also attach the documents as appendices to your e-form.
Please note that the material you send us can also be given as information to the service provider, which is the counterpart in your case, as well as to another party heard in this case, such as the liable party in insurance cases.
If necessary, FINE will contact you for further information. Often, FINE will start by requesting the documentation on your case from the service provider, and this will typically take a few weeks.
When the documents have arrived, FINE will establish the best way to continue the process.
Read more about processing cases in FINE from the page Handling and progress of cases at FINE.
Please check the detailed instructions for registering.
Please identify yourself to have access to the FINE e-form, using your personal e-bank user identifiers, or the mobile ID.
N.B. If the contract in the case at hand was signed by your spouse or other family member, please ask them to identify themselves on the FINE e-form and authorise you there to act as their representative.
If you are not able to identify yourself as described above, please print the form on paper and fill it in.
To go on with the case, you need an authorisation from the person or party in the name of whom you are acting (principal).
Please ask the principal you are representing to identify themselves on the FINE e-form and to authorise you there to act as their representative.
N.B. A general power of attorney is not sufficient but the principal must always fill in the FINE authorisation. To examine the case, FINE needs the principal’s authorisation to override the confidentiality regulations and get the necessary information from the counterpart, i.e., the service provider.
If it is not possible for the principal to identify themselves on the FINE e-form, please print the form and ask the principal to fill in the FINE authorisation form on paper. If you already have the FINE authorisation form signed by the principal, you can attach a scan to the FINE e-form.
The FINE authorisation is required from all beneficiaries or joint owners of the death estate. Please ask each joint owner to fill in and sign the FINE authorisation form on paper, appointing you as their representative. After this, please fill in the contact form (electronically or on paper) and attach the FINE authorisation forms filled in by the joint owners of the death estate, also appending the estate inventory deed which shows the names of all joint owners. Please do not forget to inform all joint owners of the procedure followed by FINE in handing personal data.
In alternative, you can ask each joint owner of the death estate to send their authorisation through the FINE e-form they fill in for their part. In that case, you should start by filling in the FINE e-form yourself, attaching the estate inventory deed. Then ask each joint owner of the death estate to send their respective FINE e-form, authorising you on the form to act as their representative and quote the name of the death estate in the Description of the event field of the form so that we can connect all forms to the same case.
If you are taking care of the case for a minor and are not the person who has signed the contract in the case at hand, you need an authorisation from the child’s guardian who has signed the contract. Please ask the other guardian to identify themselves on the FINE e-form and to authorise you there to act as their representative. You must also fill in the FINE e-form. Please indicate the name of the minor in the Further information field of the form so that we can connect the forms to the same case.
Sometimes other situations will also require both parents’ (guardians’) authorisations.
In addition, the FINE authorisation may be required from the minor in question, for example, if the case involves information on their health. As a main rule, the authorisation is required in cases involving a person of 15 years or older. The authorisation is required even if you are their guardian. If the minor does not have their own online banking IDs, please ask them to fill in the FINE authorisation form on paper, authorising you to act as their representative. After this, you should fill in the FINE form (electronically or on paper), attaching the FINE authorisation form filled in by the minor. Please do not forget to inform the minor of the procedure followed by FINE in handing personal data.
Please identify yourself on the FINE form and attach a copy of the formal decision on legal trusteeship showing that you are the legal trustee of the person in question.
You can attach files to the FINE e-form (max 10 files). If there are more attachments, you can send several FINE e-forms if needed, and we will combine the attachments to the same material
Please note that the FINE e-form has a time-out feature. It is therefore advisable to first prepare a long text in a separate file before identifying yourself on the FINE form, and then add this file as an attachment to the form.