About us

Organization
Media
Handling and progress of cases at FINE
Regulations and Code of Conduct
Processing of personal data
Annual reports

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    Contact information

    FINE

    The Finnish Financial Ombudsman Bureau
    Insurance Complaints Board, Banking Complaints Board, Investment Complaints Board

    Porkkalankatu 1
    00180 Helsinki
    tel. +358 9 6850 120
    email: info(at)fine.fi

    FINE's visiting, postal and invoice addresses are the same, see above.

    Call services are available

    from Monday to Thursday between 10 and 15
    tel. +358 9 6850 120

    The cost of the call and queuing is the local (Finnish) network charge (pvm) if you use the land line while you will pay the cell phone charge (mpm) if you use your mobile phone.

    Location

    Our office is located in Helsinki, Ruoholahti, in the Ilmarinen headquarters building. Click here for the map. Our office does not have a customer reception, but it is possible to leave documents in the lobby for delivery to FINE.

    Personnel

    FINE management

    CEO Anu Koskenvuo, tel +358 9 6850 1218 or mobile +358 50 309 6055.

    You will reach our staff and experts through the telephone exchange during the advice service office hours.

    Email format: [email protected]

    E-invoicing information

    Finnish Financial Ombudsman Bureau
    Business ID: 2225274-3
    Intermediator code: 003722252743
    Operator: Maventa
    Operator’s ID: 003721291126