About us

Contact information


The Finnish Financial Ombudsman Bureau
Insurance Complaints Board, Banking Complaints Board, Investment Complaints Board

Porkkalankatu 1
00180 Helsinki
tel. +358 9 6850 120
email: info(at)fine.fi

FINE's visiting, postal and invoice addresses are the same, see above.

Call services are available

from Monday to Thursday between 10 and 16 (at summer 20.6.-1.8. from Monday to Thursday between 10–15)

tel. +358 9 6850 120

The cost of the call and queuing is the local (Finnish) network charge (pvm) if you use the land line while you will pay the cell phone charge (mpm) if you use your mobile phone.

How to get there?

Our offices are located in Helsinki, Ruoholahti, in the Ilmarinen headquarters building. Click here for the map and parking instructions.


FINE management

CEO Anu Koskenvuo, tel +358 9 6850 1218 or mobile +358 50 309 6055.

You will reach our staff and experts through the telephone exchange during the advice service office hours.

Email format: [email protected]

E-invoicing information

Finnish Financial Ombudsman Bureau
Business ID: 2225274-3
Intermediator code: 003722252743
Operator: Maventa
Operator’s ID: 003721291126