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    Contact information

    FINE

    The Finnish Financial Ombudsman Bureau
    Insurance Complaints Board, Banking Complaints Board, Investment Complaints Board

    Porkkalankatu 1
    00180 Helsinki

    tel. +358 9 6850 120

    email: info(at)fine.fi

    FINE's visiting, postal and invoice addresses are the same, see above.

    Call services are available

    from Monday to Thursday between 10 and 16

    tel. +358 9 6850 120

    The cost of the call and queuing is the local (Finnish) network charge (pvm) if you use the land line while you will pay the cell phone charge (mpm) if you use your mobile phone.

    How to get there?

    Our offices are located in Helsinki, Ruoholahti, in the Ilmarinen headquarters building. Click here for the map and parking instructions.

    Personnel

    FINE management

    CEO Elli Reunanen, tel +358 9 6850 1226 or mobile +358 50 527 9717.

    You will reach our staff and experts through the telephone exchange during the advice service office hours.

    Email format: firstname.lastname@fine.fi

    E-invoicing information

    Finnish Financial Ombudsman Bureau
    Intermediator code: 003722252743
    Operator: OpusCapita Group Oy
    Operator’s ID: 003710948874
    Business ID: 2225274-3

    The mailing address for paper invoices is:
    FINEn Vakuutus- ja rahoitusneuvonta
    PL 82693
    00063 Laskunet