About us

Contact information


The Finnish Financial Ombudsman Bureau
Insurance Complaints Board, Banking Complaints Board, Investment Complaints Board

Porkkalankatu 1
00180 Helsinki

tel. +358 9 6850 120

email: info(at)fine.fi

FINE's visiting, postal and invoice addresses are the same, see above.

Call services are available

from Monday to Thursday between 10 and 16

tel. +358 9 6850 120

The cost of the call and queuing is the local (Finnish) network charge (pvm) if you use the land line while you will pay the cell phone charge (mpm) if you use your mobile phone.

How to get there?

Our offices are located in Helsinki, Ruoholahti, in the Ilmarinen headquarters building. Click here for the map and parking instructions.


FINE management

CEO Elli Reunanen, tel +358 9 6850 1226 or mobile +358 50 527 9717.

You will reach our staff and experts through the telephone exchange during the advice service office hours.

Email format: firstname.lastname@fine.fi

E-invoicing information

Finnish Financial Ombudsman Bureau
Intermediator code: 003722252743
Operator: OpusCapita Group Oy
Operator’s ID: 003710948874
Business ID: 2225274-3

The mailing address for paper invoices is:
FINEn Vakuutus- ja rahoitusneuvonta
PL 82693
00063 Laskunet