FINE - The Finnish Financial Ombudsman Bureau

FINE Annual Report 2015

Tue 9. June 2015

FINE’s year 2015 was active: we had 9,296 customer cases. The number of banking-related issues examined by the Banking Complaints Board increased, with the number of requests for recommended solutions more than doubling from the previous year. The securities scene was as calm as it has been during the past few years while the contacts related to insurance issues were fewer than in 2014.

FINE’s operating environment was and is still changing. It is impossible to predict the number of the customer cases or the busiest sector in each separate year. Economic cycles and particularly the changes taking place in the service providers – insurance portfolio transfers, increases in loan margins and terminated insurance policies – impact FINE's volumes and nature of the cases. Natural phenomena and the media also play a role.

Read more: FINE Annual Report 2015.