Established in 2001 by the European Commission, FIN-NET is a network helping European consumers and companies to resolve disputes in the financial services sector in a rapid, simple and inexpensive manner in cases where the service provider operates in an EU Member State other than the consumer’s country of residence. Finland has participated in the FIN-NET network since its beginnings, and today the network includes FINE’s advisory services and Complaints Boards as well as Finland’s Consumer Disputes Board. The Commission webpages contains up-to-date information on the network participants and their contact details.
The FIN-NET member organisation in the customer’s country of residence will assist in finding the relevant channel of appeal as well as provide information on the possible timeframes, formal requirements, processing times and other practical aspects of lodging a complaint. The customer’s national FIN-NET member organisation will not lodge a complaint on behalf of the customer or act as an agent for the customer. For further information, please consult the European Commission’s FIN-NET website.
How do you get the help in the right place and at the right time? Watch the video on the FIN-NET network services.
International Network of Financial Services Ombudsman Schemes (INFO Network)
FINE is also a member of the global International Network of Financial Services Ombudsman Schemes (INFO Network). INFO Network is an umbrella organisation constituted by out-of-court dispute solving organisations of different countries, with the affiliates involved in solving consumer problem situations and disputes in financial matters.
INFO Network also seeks to promote and develop out-of-court disputes solving and the international modes of operation of the organisations.
FINE collaborates with Nordic financial ombudsman services. The objective is to hold co-operation meetings on an annual basis.