FINE - The Finnish Financial Ombudsman Bureau

Tasks and duties

FINE’s purpose is to provide consumers, SMEs and corresponding customers with advice in the problems they may face in their insurance, banking and investment operations as well as to solve the related complaints.

FINE’s services are provided free of charge to the customers.

FINE seeks to promote the interests of the financial sector’s customers and the healthy development of the practices in the financial sector. FINE also contributes to the legislative preparation work.

To enhance the competence in financial matters, FINE publishes guidebooks and comparisons and participates in respective co-operative projects, trying to promote the safe use of credit and debit cards and the overall competence in economy-related matters.