FINE is a financial sector organisation comprising the Finnish Financial Ombudsman Bureau and the three Complaints Boards for Insurance, Banking and Investment issues, the sectorial Executive Committees and the Board.

The Consumer Agency, the Financial Supervisory Authority and the Federation of Finnish Financial Services founded FINE on 1 January 2009, merging the operations of the formerly separate Consumers insurance agency, Insurance Complaints Board, Banks' customer advice office and the Securities Board, setting up a contractual arrangement that is the Financial Ombudsman Service (FINE).

FINE management

Executive Group

Elli Reunanen, Managing Director
Harri Isokoski, Senior Legal Counsel
Ville Raulos, Senior Adviser


Elina Antila, Head of Communications

For more detailed information on the responsibilities of the Bureau and the Boards, please go to the FINE Regulations.